Complaining, apparently, helps.After several ARRL directors complained about Log of The World issues, some work got done. Here are the improvements to the Log of The World web site and program:

1. An LoTW user's corner with quick links to log onto your account, save or renew a certificate and address PC failure.2. The GET STARTED section has been simplified with links for each of the four steps in the certificate process.3. LoTW instructions are available in nine foreign languages. These links have always been available but now we have moved them up front to the GET STARTED page.  The languages are identified with icons of flags the nation for each language.4. The GET STARTED (PDF) file has been updated to include new screen shots and refinement of some of the processes.5. The software download section now consists of only three icons representing the three operating systems for which software is available. (Windows, Mac, Linux)  The user simply selects their operating system and they are redirected to the download only for their system.6. A new link has been added for QSL Manager, Club Calls and DXpeditions. This link gives details on establishing account for these special operations and includes a section for 1x1 call signs.7. A new PowerPoint overview is now available from the LoTW site. This PowerPoint has also been added to our multimedia library. The program is an overview of LoTW and what users can expect from the service.  There are screen shots to explain what the people are viewing and a condensed version of the certificate process as well as the award application process.Through the efforts of Dave Patton and Jon Bloom, we have also added an automated results table on the Logbook Users Home Page that lists members who have achieved the Triple Play Award in numeric order.

The ARRL is committed to improving the hobby through technology. One of the ways to do so is improve the experience for existing hams. These improvements help that experience.Hat tip: Dick, W9GIG, the Director for the Central Division posting in the Society of Midwest Contesters e-mail reflector.